This Privacy Policy was last revised on and is effective as of 4/17/2025.

What Does the Privacy Policy Include?
What Type of Personal Information Do We Collect and How Do We Collect It?
How Personal Information Is Used for Business Purposes
What Steps Are Taken to Keep Personal Information Secure?
How Can I Access, Correct and Update Personal Information?
Can I Indicate Whether or Not I Want to Receive Promotional Communications?
What Happens When I Link to or From Another Web Site or Use Social Media Features?
Is Personal Information Collected from Children?
Additional Information for California Businesses: Notice at Collection

This Privacy Policy forms part of your legal agreement with Emery Jensen Distribution, its subsidiaries, and affiliates (collectively, “EJD”, “we”, “our”, or “us”) under EJD’s Terms of Use available at https://emeryjensendistribution.com/terms-of-use. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting personal information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.

Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services.

What Does the Privacy Policy Include?

Services are defined as:

• Online Services: certain online services provided by us that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them, including online communications through or related to the Online Services,
• Offline Services: certain offline services including but not limited to offline communications through our Customer Care Department in connection with the Online Services.

By using the Online Services, you are agreeing to the Terms of Use available at https://emeryjensendistribution.com/terms-of-use, which are incorporated by reference.

Additional Terms. Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, “Additional Terms”).

What Type of Personal Information Do We Collect and How Do We Collect It?

What Personal Information Do We Collect?

Depending on your use of our Services and how you interact with us, we may collect the following categories of personal information. California businesses, please see the information we collect about you, below.

• Personal identifiers, such as name, address, telephone number, and email address;
• Device information, online identifiers and related information, such as operating system information, type of device, and screen size;
• Internet, application, and network activity information, such as browsing history, clickstream data, search history, and information regarding interactions with a website, application, or advertisement, including other usage data related to your use of any of our Services or other online services, cookies, and IP addresses;
• Commercial information, such as financial information and claims information, records of personal property, products, or Services purchased, obtained, or considered, or other purchasing or use histories or tendencies;
• Customer records, such as purchase history information, such as products you have bought, rented, and/or returned;
• Professional information, such as current employers, and membership in any group purchasing group or buying group;
• Location information, such as precise and general geolocation information;
• Audio, visual, and other sensory information, such as audio and video recordings;
• Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors; and
• Sensitive personal information including financial information (held by our payment processors) and precise geolocation.

How Do We Collect Personal Information?

We collect personal information from you or about you in a variety of ways, which may include: directly from you; from advertising networks, internet service providers, data analytics providers, marketing and product vendors; from your device, and other technologies; from government entities, operating systems and platforms, social networks, data brokers and other external third-party sources.

You actively share personal information with us in various ways when you utilize the Services. For example, you may share personal information when you:

• Make payments and purchases: When you make an online purchase, return, or other transaction, with us through the Services, we and/or our payment processor, as applicable, collect purchase and payment information in order to process your payment. We also maintain records about your past purchases, as well as items that you view or add to your cart.
• Register and add to your profile information: When you create an account on one of our websites or mobile services, or participate in our programs, we collect certain personal information from you, such as your name and email address, as well as any personal information you post to your profile or account, or that you otherwise submit to us through your account.
• Communicate and interact with us or our Services: When you email, call, chat or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications and our responses. We also maintain records of communications and information that you post in chat sessions, forums and in other areas of the Services, well as on our social media channels when you post a rating, review or other user-generated content on one of our websites or mobile services, participate in a survey, or use features of our websites and mobile services that may ask you to grant us access to the camera or microphone on your computer or mobile device (such as voice search or scanning bar codes) and other personal information you provide to us related to any customer support requests.
• Participate in events and make other requests: We also collect personal information related to your participation in our events as well as other requests that you submit to us related to our Services. For example, if you register for or attend an event that we host or sponsor, we may collect personal information related to your registration for and participation in such event. When you fill out a ‘Contact Us’ form, signup for our mailing lists, or otherwise request information from us, we collect and maintain records of your requests.
• Passively provide via your technical interactions: We may collect technical information when you use the Services. This may include information such as Internet Protocol (IP)address, the type of mobile device you use, your device operating system and browser type, unique identifiers, the address of referring websites, the path you take through our websites, and other information about your visit to our websites.
• Use your device camera and microphone: Some of the features of the Services may require access to the camera of your computer or mobile device. You must give your permission before we access your device’s camera, and you can adjust the settings of your device at any time to control access to your camera.
• Opt-In to the use of your precise geolocation information: We may collect your precise location with your consent including when your device is set to provide location information. We use your IP address to derive information regarding your location (such as longitude and latitude) including Google MAPS. For more information about Google’s privacy policies, please visit http://www.google.com/policies/privacyauthorization. Location information is used to customize certain features of the Services, such as product selection, availability and pricing.
• Cookies and other technologies: Like many online services, we may collect and store certain personal information automatically whenever you interact with our Services. For example, we may collect your IP address, browser and device information, including operating system, application software, and reference site domain name when you access or use the Services. We also use personal information to derive aggregated information regarding customer traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you, including personal information.

EJD uses cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Some cookies and pixel tags permit the Services to function properly. For example, they help us to identify account holders and to optimize the log-in, account management, and shopping experience. They also allow us to hold selections in a shopping cart when a user leaves without checking out. In addition, we may use cookies and other technologies to store your preferences, to advertise to you, and provide a personalized experience on the Services. Sharing through cookies may be deemed a sale or sharing under some privacy laws. To opt-out, please see Additional Information for California Business and the further information provided below.

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section or see www.allaboutcookies.org . Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the EJD websites.

• Analytics: EJD may also use cookies and other technologies to implement analytics tools, including, but not limited to, Google Analytics, that help us understand how the Services are performing, how you engage with the Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include IP addresses, and activity on the Services. You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on . The add-on prevents the Google Analytics JavaScript that is running on websites from sharing information with Google Analytics about visit activity.

• Session recording: We may use session recording software in order to better understand our users’ needs and to optimize the Services and experience. Please visit https://www.datadoghq.com/legal/privacy/#your-choices.
• Interest-based advertising: We and our advertising vendors may use online technologies, including cookies and pixel tags, to collect personal information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Services or by an entity when you visited a non-affiliated website or platform. This personal information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Services and to manage affiliate advertising.

To learn more about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads, please visit the following third-party websites:

• To opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit: www.aboutads.info/choices and youradchoices.com/appchoices.

Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to make your choices in each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.

Personal Information We Collect from External Third-Party Sources

We may receive personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of the Services and marketing to you, and prevent or detect fraud. Third parties may collect user data directly from you for their own use and subject to their own privacy policies.

• Social networks When you upload or share a photo, submit a request, submit information, or post other digital content via social media interactions on third-party websites like Facebook, Instagram, Pinterest, LinkedIn or X/Twitter, that data may be collected by EJD in connection with the Services. Please be advised that user-generated content and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the privacy policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any personal information you disclose in this manner will be publicly available. We encourage you to read the privacy policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.

We may also collect personal information about you from social media platforms and networks if you post content publicly or to our social media account (e.g., by using a hashtag) or if you post content to third-party social media hosts such as Facebook, X/Twitter, Pinterest, YouTube, LinkedIn and Instagram.

• Social network widgets Our website and mobile application may include social media features, such as Instagram, Facebook, X/Twitter, Pinterest, LinkedIn and YouTube widgets. These features may collect electronic and other internet activity information, such as your IP address and which page you are visiting on our website or mobile application. These widgets may set a cookie or utilize other tracking technologies to accomplish this. Social media features and widgets are hosted by a third party and your interactions with those features are governed by the privacy policies of the companies that provide them.
• Advertising networks We may collect personal information from our advertising networks about your preferences, interests and trends in order to enhance your experience with our Services.

How Personal Information Is Used for Business Purposes

Purposes of Collection and Processing

We use your personal information to provide you products and Services, such as to fulfill your requests for products or to help us personalize our Services and market to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples may include:

• Providing Services and support: To provide and operate our Services, fulfill your order or requests for Services and provide customer service, create and maintain your account, communicate with you about your use of the Services, provide troubleshooting and technical support, debug to identify and repair errors that impair existing intended functionality, respond to your inquiries, fulfill your orders and requests, process your payments, communicate with you, and for similar Service and support purposes.
• Responding to inquiries: To respond to your questions, fulfill your orders, and consider your requests.
• Analytics and improvement: To better understand how users’ access and use the Services and our other products and offerings, conduct auditing and monitoring of transactions and engagement, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, develop Services and features, and for internal quality control and training purposes.
• Customization and personalization: To tailor the content we may send or display on the Services, including to offer location customization and personalized help and instructions, and to otherwise personalize your experiences.
• Marketing and advertising: For marketing and advertising purposes. For example, to send you information about our Services and for other marketing content, including about third-party products and services we think may interest you, as well as any other information that you sign up to receive. We also may use certain personal information we collect to manage, measure, and improve our advertising campaigns so that we can better reach people with relevant content.
• Planning and managing events: For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
• Research and surveys: To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• Safety, quality, and improvement: To undertake activities to verify or maintain the quality or safety and improve, upgrade, or enhance the Services owned or controlled by us.
• Security and protection of rights: To protect you and others, the Services, and our business operations; to help ensure security and integrity and prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use available at https://emeryjensendistribution.com/terms-of-use, our contract, if any, with you or this Privacy Policy.
• Legal proceedings and obligations: To comply with the law and our legal obligations, to handle legal processes, and related to legal proceedings.
• General business and operational support: To conduct business analysis, such as analytics and projections or to identify areas for operational improvement, to consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.
• Other notified purposes: For other lawful purposes that you reasonable expect, are permitted under applicable law and regulation, or that we may notify you of from time to time.

EJD may combine personal information, collected online and offline, including personal information from third party sources as described below. EJD also may transfer or share your personal information within our corporate family of companies for these purposes, as permitted by law.

With Whom Do We Share Your Personal Information Outside of Emery Jensen Distribution?

We may share your personal information in the following circumstances:

• EJD affiliates: EJD may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.
• Service providers: We engage service providers to perform services in connection with the operation of our business, including operation of Services and management of our customer accounts.
• Social media and advertising platforms: We may use social media and advertising platforms, such as Facebook, TikTok, LinkedIn, and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user.
• Marketing: We may make your personal information, together with information regarding your preferences, activity, and purchases, available to affiliates for purposes of conducting marketing activities on behalf of EJD, the affiliates, and/or any other service providers.
• Personal information we share with external parties: To deliver information about products and Services that may be of interest to you, we may share personal information with other companies, such as advertisers, measurement and analytics providers, advisors and agents, affiliates and subsidiaries, regulators, government entities and law enforcement, internet service providers, operating systems and platforms, advertising networks, data analytics providers, social networks, data brokers, and others, as required by law.
• Deidentified and/or aggregated personal information: EJD continually strives to make customer experiences more relevant and with less friction and may offer related services and insights to its suppliers and others. As a result, EJD may share with others, insights that combine aggregated information from many customers in ways that do not directly identify you.
• Legal requirements and protection of our company and others: We may share your personal information in other special circumstances, which include situations when sharing is permitted by law, or we believe sharing will help to protect the safety, property, or rights of EJD, our customers, our associates, or other persons. Examples may include: protecting the health or safety of customers; responding to incidents or crimes committed on EJD property; identifying and preventing fraud or financial risk; providing personal information from cameras to law enforcement, insurance companies and others as necessary; responding to a search warrant or other valid legal inquiry; responding to an investigative body and other similar activities. We may also disclose personal information to enforce this Privacy Policy and the Terms of Use available at https://emeryjensendistribution.com/terms-of-use, to troubleshoot problems, and resolve disputes (including, without limitation, in connection with litigation or arbitration of any dispute between you and EJD or to assist us in the collection of amounts owed by you to us).
• Sale, transfer or reorganization of business: We reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of EJD or EJD affiliates to an entity in the event of a corporate transaction.
• When you authorize us: In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.

What Steps Are Taken to Keep Personal Information Secure?

We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.

In order to help protect your personal information, you should use a different account username and password for each site and keep that information secure and not share them with others. If we request that you re-set your username and/or password, please do so promptly. We will never ask you to share your password through an email, text or phone call. If you become aware of any loss, theft or unauthorized use of a username or password, please contact our Customer Care Department by phone at 1-866-681-1836.

How Can I Access, Correct and Update Personal Information?

If you are an account holder, you can access, correct, and update certain personal information by accessing your account through the Services. You can also update certain personal information by contacting our Customer Care department by phone at 1-866-681-1836.

Can I Indicate Whether or Not I Want to Receive Promotional Communications?

You will have an opportunity to indicate your preferences by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or following the “unsubscribe” instructions in a notification or other message type. If you indicate you would like to stop receiving promotional emails, you may still receive emails relating to orders and program updates.

If you no longer wish to receive push notifications on your mobile device, please consult your mobile device’s user guide for instructions on how to disable push notifications.

What Happens When I Link to or From Another Web Site or Use Social Media Features?

Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services.

If you have accessed our Services through a link from some of our advertising or marketing partners, our Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.

Our Services offer you the ability to interact with social media platforms, such as Facebook, X/Twitter, LinkedIn, and Instagram. Please be advised that product reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any information you disclose in this manner will be publicly available.

We encourage you to read the Privacy Policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.

Is Personal Information Collected from Children?

The Services are intended for adults. We do not sell any items ordered through our Services directly to anyone who we know to be under the age of 18, including children under the age of 16. If you are under the age of 18, you should not use our Services to submit orders or purchase any items. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.

California minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Services. If you are a California minor, you may make a removal request by contacting us toll-free by phone at (866) 681-1836.

Additional Information For California Businesses: Notice at Collection

The following Privacy Notice and Notice At Collection provides information for California businesses, as required under California privacy laws, including the California Consumer Privacy Act, as amended (“CCPA”). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this portion of our Privacy Policy is intended to satisfy that requirement.

Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy.

Categories of personal information collected and disclosed

Generally, we may collect the following categories of personal information (as set forth in the CCPA) about California residents. We may disclose this personal information for a business or commercial purpose to the third parties outlined below. In some cases (such as where required by law), we may ask for consent or give you certain choices prior to collecting or using certain personal information.

Sales and Sharing of Personal Information

The CCPA defines “sale” as disclosing or making available personal information to a third-party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third-party for purposes of cross-contextual behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” the following categories of personal information: identifiers; commercial information; location data; and internet and network activity information. We may disclose these categories to third-party advertising networks, analytics providers, franchises, and social networks for purposes of marketing and advertising and to improve and measure our ad campaigns. We may also share limited information, such as name and email address to data brokers for purposes of marketing and advertising and to improve and measure our ad campaigns. You can opt-out of sale and sharing in the Right to Opt Out of Sales and Sharing section below.

We do not sell or share sensitive personal information, nor do we sell or share personal information about individuals we know are under age sixteen (16).

Purpose for Processing Personal information

We use your personal information to provide you products and Services, such as to fulfill your requests for products or to help us personalize our Services and market to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples may include:

• Providing Services and support: To provide and operate our Services, fulfill your order or requests for Services and provide customer service, create and maintain your account, communicate with you about your use of the Services, provide troubleshooting and technical support, debug to identify and repair errors that impair existing intended functionality, respond to your inquiries, fulfill your orders and requests, process your payments, communicate with you, and for similar Service and support purposes.
• Responding to inquiries: To respond to your questions, fulfill your orders, and consider your requests.
• Analytics and improvement: To better understand how users’ access and use the Services and our other products and offerings, conduct auditing and monitoring of transactions and engagement, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, develop Services and features, and for internal quality control and training purposes.
• Customization and personalization: To tailor the content we may send or display on the Services, including to offer location customization and personalized help and instructions, and to otherwise personalize your experiences.
• Marketing and advertising: For marketing and advertising purposes. For example, to send you information about our Services and for other marketing content, including about third-party products and services we think may interest you, as well as any other information that you sign up to receive. We also may use certain personal information we collect to manage, measure, and improve our advertising campaigns so that we can better reach people with relevant content.
• Planning and managing events: For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
• Research and surveys: To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• Safety, quality, and improvement: To undertake activities to verify or maintain the quality or safety and improve, upgrade, or enhance the Services owned or controlled by us.
• Security and protection of rights: To protect you and others, the Services, and our business operations; to help ensure security and integrity and prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use available at https://emeryjensendistribution.com/terms-of-use, our contract, if any, with you or this Privacy Policy.
• Legal proceedings and obligations: To comply with the law and our legal obligations, to handle legal processes, and related to legal proceedings.
• General business and operational support: To conduct business analysis, such as analytics and projections or to identify areas for operational improvement, to consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.
• Other notified purposes: For other lawful purposes that you reasonable expect, are permitted under applicable law and regulation, or that we may notify you of from time to time.

EJD may combine personal information, collected online and offline, including personal information from third party sources as described below. EJD also may transfer or share your personal information within our corporate family of companies for these purposes, as permitted by law.

Categories of Third Parties from Whom We Collect Information

In general, we may collect the personal information identified in the table above from the following categories of sources: advisors and agents, affiliates and subsidiaries, regulators, government entities and law enforcement, internet service providers, operating systems and platforms, advertising networks, data analytics providers, social networks, data brokers, and others, as permitted by law.

Deidentified Data Requirements

In the event we use, disclose, or process deidentified data about consumers, we will do so in deidentified form. We commit to maintaining and using deidentified data in its deidentified form and will not attempt to reidentify it, except as permitted by law.

Data Retention

We endeavor not to collect more personal information than necessary to fulfill our business needs. We retain the personal information we collect only as reasonably necessary for the purposes described herein or otherwise disclosed to you at the time of collection. We retain personal information as necessary to comply with our tax, accounting and recordkeeping obligations, to provide you with the services you have requested, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims, and comply with our legal obligations. In some cases, rather than delete your personal information, we may deidentify or aggregate it and use it in compliance with the CCPA. If you request we delete your personal information, please note we may still retain your personal information as necessary to comply with our legal obligations, regulatory requests, resolve disputes, and enforce our agreements.

California Residents’ Rights

California law grants California residents’ certain rights and imposes restrictions on particular business practices as set forth below. Subject to certain exceptions, California residents have the right to make the following requests:

Right to Deletion: California residents have the right to request deletion of their personal information that we have collected from them, subject to certain exemptions.

Right to Know: California residents have the right to request that we provide them certain information about how we have handled their personal information, including the:

• categories of personal information collected
• categories of sources which personal information was collected from
• business and/or commercial purposes for collecting, selling, or sharing their personal information
• categories of third parties with whom we have disclosed their personal information
• specific pieces of personal information the business has collected about the consumer

Right of Portability: California residents have the right to obtain a copy of the personal information that they previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows them to transmit their personal information to another controller without hindrance.

Right to Limit the Use of Sensitive Personal Information: California residents have the right to request a business limit the use of their sensitive personal information to what is necessary for the business purpose and for purposes permitted by the CCPA. Ace does not collect or process sensitive personal information for the purpose of inferring characteristics about California residents or for any business uses other than those permitted by the CCPA.

Right to Opt Out of Sales and Sharing: California residents have the right to opt-out of the sale or sharing of their personal information. California residents may submit a request to opt out of sales and sharing by submitting a request through our webform or by clicking the Your Privacy Choices link in the footer of our website.

Right to Non-Discrimination: Ace will not discriminate against California residents for exercising their rights under the CCPA.

Submitting Requests

Requests to exercise privacy rights may be submitted on our Your Privacy Choices webform or by clicking the “Your Privacy Choices” button on the bottom of AceHardware.com. Additionally, individuals may contact Customer Care at 1-888-827-4223 or complete a form in Ace stores. We will respond to verifiable requests received from California residents as required by law.

Verification of Requests

For your protection, we may require you to log into your account to verify your identity or make requests. In order to process requests to know, delete or correct, we require first name, last name, zip code, email, or phone number, and we may ask for additional information such as recent purchases or authenticated interactions with us depending on the nature of the request and the need to prevent fraud and protect security. The information provided in the request will be compared to the data Ace maintains for that customer. If the information does not match, we will be unable to process the request.

Authorized Agent Requests

An authorized agent is a person or business who has authorization to request to know what personal information we have about you, to delete the personal information we have about you, to correct the personal information we have about you, or to opt-out of the sale/sharing of personal information on behalf of a California resident. Authorized agents use the same links described above to submit requests.

If you are submitting a request on behalf of another person, we require an authorization, and/or other documentation demonstrating your authority to submit this request. This can be a letter or other documentation signed by the California resident authorizing you to submit this request. Ace reserves the right to contact the consumer directly to verify their identity and ensure that they have elected an authorized agent.

Contact for Privacy Questions

For questions or concerns about the practices described in this Privacy Policy, please contact the Ace Customer Care Center at 1-866-681-1836.

Consumers in Other States Not Listed Above

If you are an account holder, you can access, correct, and update certain personal information by accessing your account through the Services.

How Will I Be Informed About Changes Regarding This Privacy Policy?

We may change this Privacy Policy from time to time without prior notice and as permitted by law. Revised versions of this Privacy Policy will be posted, together with an updated effective date. You should check back periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Services and/or send an email or other communication notifying users of the changes. If you have any questions regarding this Privacy Policy, please contact our Customer Care Department by phone at 1-866-681-1836.